Kurgo prides itself in making superior quality products. If, during your product’s lifetime, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge in accordance with the details below. Hassle and worry free!
What is covered by the Kurgo Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Kurgo dealers.
What is not covered by the Kurgo Warranty?
All products, except toys, are warrantied against manufacturing defects when purchased through an authorized dealer.
If your Kurgo product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement.
Toys are not included in the warranty because toys, after all, are mostly to be chewed. We believe Kurgo toys are very durable, but some dogs are tougher chewers than others.
Products damaged while being used in an unintended way are not covered by the lifetime warranty. For example, the Wander Hammock is intended to be used between two seats sitting on top of a bench seat. You cannot hang a Wander Hammock between two trees or over an open space and expect it to hold any weight.
How does the Kurgo Warranty work?
Contact us with full details of the problem including pictures showing the defect and we’ll take a look. If the claim meets the Kurgo guidelines, you will be sent a replacement product free of charge.
If you are experiencing any problems or have any questions about your Kurgo Product, please contact us using firstname.lastname@example.org