Privacy policy

PRIVACY POLICY

OVERVIEW

Barks & Bunnies ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from barksandbunnies.co.uk.

We are registered with the Information Commissioner's Office (ICO). Registration number: [ADD WHEN RECEIVED].

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at amy@barksandbunnies.co.uk.

SECTION 1 - WHAT INFORMATION WE COLLECT

We collect personal information when you:

• Place an order or make a purchase
• Create an account on our website
• Sign up to our mailing list
• Contact us by email or through our website
• Browse our website

The information we collect may include your name, delivery and billing address, email address, phone number (if provided), payment information, and IP address.

We do not store full payment card details. Payment information is processed securely by Shopify Payments in accordance with PCI-DSS standards.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and updates
• Arrange delivery of your purchases
• Respond to your enquiries
• Send you marketing emails, where you have given your consent
• Improve our website and customer experience
• Meet our legal obligations

SECTION 3 - OUR LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we process your personal data on the following lawful bases:

• Contract — to fulfil orders you have placed with us
• Legitimate interests — to improve our service, prevent fraud, and manage our business
• Consent — for marketing emails and communications, where you have opted in
• Legal obligation — where we are required to process your data by law

SECTION 4 - MARKETING

If you have opted in to receive marketing communications from us, we may send you emails about new products, offers, and updates from Barks & Bunnies.

You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any of our emails, or by contacting us at amy@barksandbunnies.co.uk.

We will never sell your personal data to third parties for marketing purposes.

SECTION 5 - WHO WE SHARE YOUR DATA WITH

We only share your personal data with third parties where necessary to operate our business and fulfil your orders. These third parties act as data processors on our behalf and are required to handle your data securely and in accordance with UK GDPR.

Shopify Inc. Our store is hosted by Shopify Inc. Your data is stored on Shopify's secure servers. Shopify also processes payments and powers our email communications. You can read Shopify's Privacy Policy at shopify.com/legal/privacy.

Courier and delivery partners We share your name and delivery address with our courier partners to fulfil your order. These may include Royal Mail (including Parcelforce), Evri, DPD, DHL, and other reputable courier services.

Dropship suppliers For products fulfilled directly by our suppliers, your delivery information will be shared with the relevant supplier solely for the purpose of fulfilling your order. These suppliers have their own privacy and data handling policies which we recommend you review.

Analytics providers We may use analytics tools to understand how visitors use our website. Any data collected for this purpose is anonymised and aggregated where possible. We will update this policy if we introduce specific analytics services.

Legal requirements We may disclose your personal information if required to do so by law or in response to a valid request from a regulatory authority.

Your activity on our store may be shared with Shopify and with third parties to provide services including personalised experiences and advertising. You can opt out of Shopify's processing of your data at.

SECTION 6 - COOKIES

Our website uses cookies — small text files stored on your device — to help us provide you with a better experience.

We use cookies to:

• Keep your shopping basket active during your visit
• Remember your preferences
• Understand how visitors use our site
• Support the security of your session

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

SECTION 7 - DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Order data is typically retained for up to 7 years in accordance with UK tax and accounting obligations. Marketing data is retained until you withdraw your consent.

SECTION 8 - YOUR RIGHTS UNDER UK GDPR

You have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data, subject to legal obligations
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to us processing your data for marketing purposes at any time

To exercise any of these rights, please contact us at amy@barksandbunnies.co.uk. We will respond within 30 days.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

SECTION 9 - SECURITY

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

Our website uses SSL encryption (https) for all data transmission. Payments are processed securely by Shopify Payments in accordance with PCI-DSS standards.

No method of transmission over the internet is completely secure, but we follow industry best practices to protect your data.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.

SECTION 11 - AGE OF CONSENT

By using this site, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian.

SECTION 12 - CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

SECTION 13 - CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

amy@barksandbunnies.co.uk

Barks & Bunnies is registered with the Information Commissioner's Office (ICO). Registration number: [ADD WHEN RECEIVED].