Planet Dog's tough toy guarantee is one of the best there is.
Since their first toy sold in 1997, every product they make is 100% guaranteed. Any time. Every time. (see below for full details)
If you are not 100% satisfied for any reason, contact us using firstname.lastname@example.org and we will replace your product, find a better product for your dog or refund/credit you. Any time. Every time.
Planet Dog Orbee Tuff dog toys are 100% guaranteed indestructible.
If it is chewed, return it. If it is destroyed, return it.
How does it work? If your dog damages their new toy contact us, we will ask you to send us photos (on rare occasions we may ask you to send us the toy). We then chat with the UK Planet Dog Distributor to establish whether your dog will be better suited to a different toy or a replacement of the existing one, this is determined based on the breed of your dog and the type of damage to the toy.
We only ask that you pay the postage costs for sending you the replacement and any difference in the price of a toy as recommended by Planet Dog with their years of experience. If we can't find a solution we will offer you a full refund on the price you paid for the toy – but it's never happened yet!
Read more about Planet Dog here.