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Delivery is probably the most normal thing about us.
You order, we pack it, Royal Mail deliver it to your door.
What's inside the box though - that's where we can do something extraordinary.
Sent by Royal Mail Tracked 48. Our thank you for a bigger order.
Prices shown are for small parcels.
Royal Mail Tracked 48 - £4.50
Royal Mail Tracked 24 - £5.60
Free delivery - orders over £39
For larger orders, postage is calculated at checkout based on the size and weight of your parcel - you'll always see the cost before you pay. If it's more than you'd like to spend, drop us a message and we'll see if we can find better.
Every order is packed by us — with Orla and Kizzie supervising. No warehouse, no conveyor belt, no third parties. Just us, making sure it goes out properly. Most orders go out within 1-2 working days, sometimes a little longer.
We use Royal Mail Tracked, so you'll get a tracking link the moment it's on its way to you. They aim to deliver within 2-3 working days for Tracked 48, or the next working day for Tracked 24.
If you need something by a specific date, just drop us a message before you order and we'll do our best to make it work.
Every order comes with a handwritten note from us. Add your pet's name at checkout and we'll write it to them - all of them, if you have more than one. It's really for you, though. Something to stick on the fridge, tuck in a drawer, or keep for always.
A small number of products - including everything from Bowl & Bone Republic - are sent directly to you from our suppliers. Delivery and returns information for these items is on the product page, and it's worth a read before you order - returns can work a little differently.
Red Dingo tags are made to order and dispatched directly by our supplier. Please allow up to 7 working days for delivery, though occasionally it can be up to 10.
If your basket includes a pre-order alongside something in stock, we'll send everything together once it's ready. If you'd like the in-stock bits sooner, just get in touch — we're happy to split it, though you'll need to cover the extra postage.
We're not currently shipping internationally through the website. If you'd like to place an order for delivery outside the UK, drop us a message and we'll see what we can do.
For information about returns, please see our returns page.
