Delivery FAQ

Delivery FAQ

Below you will find a list of FAQ's which may help answer your questions about your delivery.

What are your delivery charges & times?

Please see our postage costs and estimated delivery times here.

Where is my order?

Whilst we aim to process and deliver your order as fast as possible, the stated delivery period within which you will receive your order is approximate. We only work with trusted carriers, but it’s logistics and delays can occur which are outside our control.

If your parcel has taken in excess of the anticipated delivery time as selected the checkout please contact us, we will do everything we can to help but please remember to be polite, we are human too!

Can I request my order is left in a safe place?

Yes of course, place a note on your order in the notes section with the details. However please be aware that if you request your order be left somewhere (i.e garage, front porch etc) that the liability and responsibility is with you if it should go missing and we accept no responsibility in these circumstances.

What if my order is delayed? 

Our delivery page gives full details of anticipated despatch times as well as delivery estimates from the date of despatch. We will let you know as quickly as possible if there are any delays in despatching your order. 

Can I make a change to my order?

We will do everything we can to help but unfortunately, it isn't always possible. If your order hasn't been shipped we will try to make the changes for you, it may require us to cancel your order so that you can place a new one with your amendments. Please contact us via email us as soon as you know you need to make a change (we may miss a social media notification) however note we often pack and post orders before emails are read.

Will all my items arrive together?

If ordering multiple items it is possible that they will arrive in more than one parcel and on separate days.

Can I track my order?

We often get asked this question and we know many customers expect that as standard. Barks & Bunnies is a small company and sadly the majority of logistics companies that make it possible to send tracking details for all orders only provide rates at an affordable price for you the customer to large multi-corporations - because life as an independent business isn't already challenging enough! 

We are certain you will see from our hundreds of product reviews though that the majority of our customers are incredibly happy with the service provided by us and delighted to receive their orders.

If you require a tracked/signed service you will find this delivery option at the checkout or please feel free to contact us before ordering.

Most large/bulky items and international orders are sent by default with couriers that provide tracking information however it's not guaranteed.

Can I have my order delivered to a different address?

Yes! We are happy to send your order to a different address, just enter your separate billing and shipping addresses at the checkout.

Can I send an item as a gift?

Absolutely, in fact we love doing this for you, it's so much fun packing up a surprise gift! At the checkout if you would like us to include a specific note or not to include the receipt please just put a note on your order. Alternatively, you can email us with your details but to be certain of the request please ensure a note is placed at the checkout - we often pack parcels before seeing emails.

What if I Pre-Order an item?

Please note that if ordering an item which is on pre-order that your order will be shipped as one complete parcel unless you arrange to pay separate postage costs with us.

Do you have a Fair Postage Policy?

Yes! If when despatching your order the postage costs are less than expected we will always refund you the difference. 

How do I know if my item is in stock?

It's true, there are some items we don't hold in physical stock, why? As a family run company we rely on our fabulous suppliers to keep some larger items in their warehouse for us along with some other individual items. We work very hard to keep our stock levels correct for these products and in-line with our suppliers however every so often things happen, we are human not machines, but if there are any problems we will let you know. Alternatively please contact us before ordering to ask us when we would expect to despatch your order and if it is in stock.

What does 'Delivered by our Partners' mean?

If you see a note on the product you are looking at which says it will be delivered by our partners it means it is an item that will be sent to your directly from our trusted partners. Find out more here.

What if I want to return or exchange my item?

This is generally not a problem as long as your item is still in new condition, however please see our full returns and exchange policy for further information. You will need to contact us to arrange your return so that we can advise the correct postal address.

Still need help?

Please contact us using our form on the contact page and do be polite and friendly, we aren't machines but are human and have feelings just like you!