Below you will find a list of FAQ's which may help answer your questions about your delivery.
For delivery times and charges please see our delivery page here.
Do you have a Fair Postage Policy?
Yes! If when despatching your order the postage costs are less than expected we will always refund you the difference.
Where is my order?
We will let you know as quickly as possible if there are any delays in despatching your order.
Whilst we aim to process and deliver your order as fast as possible, the stated delivery period within which you will receive your order is approximate. We only work with trusted carriers, but it’s logistics and delays can occur which are outside our control.
If your parcel has taken in excess of the anticipated delivery time as selected the checkout please contact us and we will do everything we can to help.
Can I request my order is left in a safe place?
Yes of course, place a note on your order at the checkout advising wher eyou would like it left but please note that if you request your order be left unattended (i.e garage, front porch etc) that the liability is yours if it should go missing and Barks & Bunnies accept no responsibility in these circumstances.
Can I make a change to my order?
We will do everything we can to help but unfortunately, it isn't always possible. If your order hasn't been shipped we will try to make the changes for you, it may require us to cancel your order so that you can place a new one with your amendments. Please contact us via email us as soon as you know you need to make a change.
Will all my items arrive together?
If ordering multiple items it is possible that they will arrive in more than one parcel and on separate days.
Can I track my order?
If you have selected our DHL Courier Service at the checkout you will receive full tracking details. All orders shipped via Royal Mail cannot be tracked.
If your order is being delivered internationally or by our partners we may have sent you tracking details as shown on your order confirmation email, if you experience any issues please contact us.
Can I have my order delivered to a different address?
Yes! We are happy to send your order to a different address, just enter your separate billing and shipping addresses at the checkout.
Can I send an item as a gift?
Absolutely, in fact we love doing this for you, it's so much fun packing up a surprise gift! At the checkout if you would like us to include a specific note or not to include the receipt please just put a note on your order. Alternatively, you can email us with your details but to be certain of the request please ensure a note is placed at the checkout - we often pack parcels before seeing emails.
What if I Pre-Order an item?
Please note that if ordering an item which is on pre-order that your order will be shipped as one complete parcel unless you arrange to pay separate postage costs with us.
How do I know if my item is in stock?
Some items are delivered direct from our partners. We work very hard to keep our stock levels correct for these products and in-line with the warehouses however every so often mistakes happen, we are human not machines, but if there are any problems we will let you know.
Alternatively please contact us before ordering to ask us when we would expect to despatch your order and if it is in stock.
What does 'Delivered by our Partners' mean?
If you see a note on the product you are looking at which says it will be delivered by our partners it means it is an item that will be sent to your directly from our trusted partners. Find out more here.