Discount Code FAQ

Got a discount code and want to use it? Or trying to use your code but it says it isn't valid? The handy little guide below should help but if you have any questions which aren't covered just get in touch and we will be happy to answer your query.

What can discount codes be used for?

Discount codes may only be applied to full price items, items already on sale are exempt from all discount codes. 

I registered for the newsletter, where is my discount code?

Your code will automatically be emailed to you, if you haven't received it within 30 minutes please check your junk/spam folder. If you are still can't find it please contact us.

When can I use my newsletter sign up code?

Firstly, thank you for subscribing!

Terms & Conditions apply, you will only be able to use the code on full price items, however, if your first order is for a sale item we would recommend you hang onto your code as it will be valid for your first full price order.

Why isn't my discount code working?

Certain products are excluded from discount codes and will not be discounted at the checkout. If you still think your code should be valid please contact us, every so often we make mistakes (we are only human!) which we can correct that will validate your code. If your code isn't valid we will be able to advise why.

My code applied to a sale item, is that ok?

If a discount code is applied to a sale item we reserve the right to cancel your order and you will need to place your order again via our website, Barks & Bunnies cannot be held responsible if between cancellation and re-order the product sells out.

Can I use a discount code and loyalty points at the same time?

Loyalty points and discount codes may not be used together. 

How many codes can I apply to my order?

Only one code can be used per order.

Can I order a Happy Pet box using a discount code?

All Happy Pet subscription boxes are exempt from discount codes other than those stated in product descriptions.

Can I register multiple times to receive additional codes?

We do not allow the use of discount codes by registering with multiple email addresses and/or different names. If your order passes through the checkout it will be placed on hold before being canceled.

Is my code valid anywhere else?

Discount codes from all promotions must be spent at Barks & Bunnies, no cash alternative is available.

Can I use a discount code when buying a gift card?

Discount codes can not be used when purchasing Gift Cards