Delivery Info

PLEASE NOTE THAT REGARDLESS OF THE DELIVERY METHOD SELECTED AT THE CHECKOUT YOUR DELIVERY MAY BE DELAYED DUE TO THE EXTRA VOLUME OF PARCELS CURRENTLY IN THE DELIVERY NETWORKS.

We have also had to temporarily increase our courier charge for heavy or bulky items, our normal courier options are becoming limited due to store/branch closures and so most items will now be sent door to door via DPD.

We will email you to let you know when your order has dispatched which is usually within 12-48 hours,  although it may be longer during busy periods, delivery estimates include working days only. If you would like to know when your items will be dispatched before you order please contact us.

usually delivered within 3-5 days of dispatch

(available to UK mainland only) valid up to 2kg

usually delivered within 1-2 Days of dispatch

(available to UK mainland only) valid up to 2kg

During the Coronavirus outbreak the majority of our large or heavy items will be sent via DPD using a door to door service. Orders over 5kg will be charged at a higher rate calculated at the checkout.

If we are able to refund any of your postage we will endeavour to do so in accordance with our Fair Postage Policy.

usually delivered within 3-5 days of dispatch

Applies to all UK mainland orders over £100. Items are typically sent by Royal Mail or other courier and require a signature

Most of the products on our store are held in stock, however some items are sent direct from our partners so it may not always be possible to arrange next day delivery

Please contact us to find out if next day delivery (incl Saturday) is possible before placing your order

This service typically uses Royal Mail and will require a signature upon arrival

Some products are delivered directly by our partners, if you have seen this on your product description please read the delivery information here

Most parcels are sent from the UK. Prices start at just £9.99 for a 3-5 day, tracked and insured service however delivery estimates will vary according to your geographical location and cannot be guaranteed.

If at checkout you can't find a delivery option listed or your delivery costs appear high please contact us

We strongly recommend that you select a signed and tracked service however at your request we are able to send items using a non-insured service. Barks & Bunnies is not liable for any import duty or local taxes where they apply.

It is your responsibility to ensure the goods you purchase can be imported to the delivery country. In the event that the goods are returned to us we will not refund the postage costs you have paid.

P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time you place your order. However, we reserve the right to hold any order where actual P&P differs from the amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order

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Returns & Exchanges

Please click here for our returns policy. To arrange a return or exchange please contact us first so we can advise the correct returns address as some items may be returned direct to our partners