Delivery Info

We have listened to your feedback during these difficult times and we know how important it is for your pets to get what they need delivered quickly and smoothly so we are delighted to now be providing a Tracked courier service through DHL.

Please note that all delivery times are from day of dispatch and that we are unable to track any Royal Mail parcels.

IMPORTANT Please note that services may be affected by the current Covid-19 situation so please be patient as we work hard with our partners to navigate our way through these difficult times. Most DHL orders are delivered on a next working day service however there may be delays which are outside our control and a next day service is not guaranteed. We do not currently guarantee ANY delivery times and would ask you to be patient and understanding at this time.

We will email you to let you know when your order has dispatched which is usually within 12-48 hours,  although it may be longer during busy periods, delivery estimates include working days only. If you would like to know when your items will be dispatched before you order, please contact us.

Fully tracked, next working day service from dispatch, option to leave in a safe place or deliver to a neighbour.

£4.50 delivery for orders over £45

£6 delivery for orders under £45

We receive collections from DHL most working days, if your order is processed on a weekend or bank holiday it won't collected until the following working day.

* please see above updates on our current services. Most DHL orders are delivered on a next working day service however there may be delays which are outside our control and a next day service is not guaranteed.

Different charges may apply for items delivered by our Partners and may be delivered by a different courier. Please read the text below for further information.

Applies to all UK mainland orders over £75. 

Some products are delivered directly by our partners, if you have see this on a product page please read the delivery information here

Most parcels are sent from the UK. Prices start at just £9.99 for a 3-5 day, tracked and insured service however delivery estimates will vary according to your geographical location and cannot be guaranteed.

If at checkout you can't find a delivery option listed or your delivery costs appear high please contact us

We strongly recommend that you select a signed and tracked service however at your request we are able to send items using a non-insured service. Barks & Bunnies is not liable for any import duty or local taxes where they apply.

It is your responsibility to ensure the goods you purchase can be imported to the delivery country. In the event that the goods are returned to us we will not refund the postage costs you have paid.

P&P costs are shown at checkout as accurately as possible at the time of order. We reserve the right to hold any order where actual P&P differs from the amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.

In the event that postage is cheaper we will refund the difference.

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Returns & Exchanges

Please click here for our returns policy. To arrange a return or exchange please contact us first so we can advise the correct returns address as some items may be returned direct to our partners