Returns & Refunds

Returns Policy

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll refund it (exclusions apply, see below). You are responsible and bear all costs associated with returning the item(s) to us.

Unless faulty, this should be within 28 days of receiving your order. By original condition, we mean that you have kept the packaging, all labels are still attached and that the item is unused, undamaged, free from pet hair and free from pet odour.

We are not able to offer refunds on perishable items such as pet treats, edible items, handmade and personalised products. 

How to return your item:

Please contact us for the correct returns address as items in your order may have been sent from different locations as noted on our delivery page. Failure to do so may result in additional charges and a delay in processing your refund.

Once we receive your return we will inspect it and if it complies with the conditions above we will process your refund payment, it can take up to 14 days from your returning the item(s) to receiving your refund. We’ll refund the person who originally placed and paid for the order.

This includes price matched items. For faulty items, please contact us.


All items in our Outlet Store are excluded from our returns policy. No items may be returned for refunds or exchanged.

*All Bowl & Bone products are subject to a separate returns/exchange policy as shown on product pages.

Any items shown on our product pages as 'Delivered by our Partners' may be subject to a separate returns/exchange policy, please contact us for details before ordering if you have any queries. They may also be subject to a restocking fee of up to 20%. 

Danish Design products where delivery has been attempted but is unsuccessful (or refused) are subject to a returns charge of £10 per item.

Have a question?

If you have any questions regarding our Returns Policie, please contact us.