Zogoflex by West Paw Design take great pride in the quality of their products and want you and your pet to be happy with your purchase.
If you feel your Zogoflex product wasn’t up to snuff, you are eligible for a free* one-time replacement or refund per shape (full details below).
You can also then congratulate yourself on having a champion chewer as less than 1% of Zogoflex® gets returned!
How does it work?
If your dog damages their new toy contact us, we will ask you to send us photos (on rare occasions we may ask you to send us the toy). We then talk it over with Zogoflex UK to establish whether your dog might be better suited to a different toy or a replacement of the existing on - this is largely determined based on the breed of your dog and the type of damage to the toy.
Some things to note: The guarantee is limited to a one-time, one-replacement per household and postage is excluded (see below).
We ask that you pay the postage costs for sending you any replacement toy and any difference in the price of a toy as recommended by Planet Dog.
If we can't find a solution we will offer you a full refund on the price you paid for the toy – but it's never happened yet!